As an NLG client, you will be assigned your own dedicated team. This team will know all about your projects, systems, critical timelines, and global product launches. From quick response times to consistent, personalized service, they will be with you every step of the way.
We ensure the continuous education of your team members on topics that are vital to the successful management of your project, and fresh solutions that will take your localization process to the next level.
Each client team is supported by other functions within NLG. Strategic Solutions and Services, Custom Technologies, and Quality Assurance teams are called upon to contribute knowledge and provide solutions tailored to your specific needs.
Whether you need a new supplier, or simply have a new product to launch, NLG ensures an efficient project kickoff. We are fully engaged in on-site meetings to consult and document processes and requirements. Our teams will analyze and validate your existing content assets and train your personnel on any new tools and workflows—all at your convenience.
NLG will be with you every step of the way during the onboarding phase. By combining customized local needs with a global client and centralized setup, we assess any potential challenges within your localization routine, and design the right solutions for you. NLG encourages on-site meetings to discuss the existing workflow, and map out the desired future state.
Once we’ve mapped the current state, we’ll apply our knowledge of localization best practices to help you design strategies that are effective today, and scalable tomorrow.
At NLG, you will have the freedom to choose how to initiate and manage your localization activity. We’ll establish communication channels personalized to your working style—whether it’s receiving updates via phone, email, or 24/7 on our Next Level Client Portal.
Voice of the Client
NLG counts on your input to drive improvement. We measure the results of each client project we perform. This includes business data, as well as your ideas, compliments, and concerns. We use all of this for a 360° analysis to monitor performance levels and ensure we are consistently exceeding expectations.